Waste Disposal Dulwich Privacy Policy

This Privacy Policy explains how Waste Disposal Dulwich collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all Waste Disposal Dulwich customers and service users in our operating area, including residents, landlords, commercial clients, and any individual or organisation who contacts us about our waste collection and disposal services.

We are committed to processing your personal data lawfully, fairly, and transparently, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are

Waste Disposal Dulwich is a waste collection and disposal service provider operating in the Dulwich area. For the purposes of data protection law, we act as the data controller in respect of the personal data we collect and use about our customers and prospective customers.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our main customer correspondence and invoices.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The personal data we may collect includes:

Contact details such as your name, address, email address, and telephone number.

Service information such as property type, collection address, access instructions, type and volume of waste, frequency of collections, and service preferences.

Account and billing information such as payment details, billing address, transaction records, invoices, and payment history.

Communication records such as emails, messages, call notes, and details of any enquiries, complaints, or feedback you provide.

Usage information such as information about how you use our services, appointment history, and responses to any customer satisfaction surveys you choose to complete.

Technical data such as basic technical information from your device when you contact us online, including your IP address and browser type, where this is necessary to provide and maintain our online forms or contact tools.

How We Collect Your Data

We usually collect personal data directly from you when you:

Request a quote, make a booking, or open an account with us.

Contact us by phone, email, online form, or in writing.

Use our waste disposal services, including one-off or regular collections.

Provide feedback or submit a complaint.

Respond to any marketing communication where you have given consent to receive it.

We may also receive limited personal data from third parties where this is necessary to provide our services, for example from landlords, letting agents, property managers, or business partners who request services on your behalf. In such cases, we take reasonable steps to ensure you are informed that we are processing your data.

Lawful Basis For Processing

We only process your personal data where we have a lawful basis to do so. Depending on the purpose, we rely on one or more of the following legal grounds:

Performance of a contract: where processing is necessary to provide our services to you, take steps at your request before entering into a contract, manage your account, process payments, and communicate with you about your bookings.

Legal obligation: where processing is required to comply with our legal responsibilities, such as accounting, tax, and waste management regulations, or to respond to lawful requests from public authorities.

Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our services, managing our operations, preventing fraud, ensuring network and information security, and communicating with you about existing services in a proportionate way that does not override your rights.

Consent: where we rely on your explicit consent, for example for certain types of marketing communication or optional customer surveys. You can withdraw your consent at any time, and we will stop processing that data for the relevant purpose.

How We Use Your Personal Data

We use your personal data to:

Provide, manage, and improve our waste collection and disposal services.

Handle bookings, scheduling, and service-related communications.

Set up and manage customer accounts and billing arrangements.

Process payments, manage invoices, and maintain accurate financial records.

Respond to your queries, requests for information, and complaints.

Monitor service quality, carry out internal reporting, and improve our operations.

Comply with our legal, regulatory, and contractual obligations.

Send you marketing communications about similar services where permitted by law or where you have consented, and only for as long as you do not object or withdraw consent.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet any legal, regulatory, accounting, or reporting requirements.

The specific retention period will depend on the type of data and the nature of our relationship with you. In general:

Customer account and contract information is retained for the duration of your contract and for a period after it ends, to deal with any queries, disputes, or legal claims.

Financial and transaction records are retained for the period required by tax and accounting laws.

Communications such as emails, complaints, and feedback may be kept for a reasonable period to monitor service quality and resolve any issues.

Where we rely on your consent for marketing, we retain your contact details for that purpose until you withdraw your consent or we determine that they are no longer accurate or necessary.

When personal data is no longer required, we securely delete or anonymise it.

Data Sharing And Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:

Payment service providers and banks that process payments on our behalf.

IT and systems support providers who help us operate our booking, billing, and communication systems.

Professional advisers, such as accountants and legal advisers, where needed for business and legal reasons.

Waste processing facilities and logistics partners where limited data is needed to complete collection or disposal services.

Public authorities, regulators, or law enforcement bodies where we are legally required to do so or where it is necessary to protect our rights or the rights of others.

Where we use third parties to process personal data on our behalf, they act as data processors and are bound by written contracts requiring them to only process the data in accordance with our instructions, maintain appropriate security measures, and protect your rights.

International Transfers

We aim to keep your data within the United Kingdom or the European Economic Area wherever possible. If we need to transfer personal data to a country outside of these areas, we will ensure that appropriate safeguards are in place, such as approved standard contractual clauses or other legally recognised mechanisms, to protect your personal data.

Data Security

We take reasonable and proportionate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures include restricting access to personal data to staff and service providers who need to know it for the purposes described above, using secure systems where appropriate, and regularly reviewing our data protection practices. While we strive to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

You have a number of rights in relation to the personal data we hold about you, subject to certain legal conditions and exemptions. These rights include:

The right of access: you can request a copy of the personal data we hold about you and information about how we process it.

The right to rectification: you can ask us to correct inaccurate or incomplete personal data.

The right to erasure: in certain circumstances, you can ask us to delete your personal data.

The right to restrict processing: in certain cases, you can ask us to limit how we use your data.

The right to data portability: you can request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transfer it to another organisation where this is technically feasible and lawful.

The right to object: you can object to processing based on our legitimate interests and to any direct marketing at any time.

The right to withdraw consent: where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

If you wish to exercise any of these rights, please contact us using the details provided in our customer communications. We may need to verify your identity before responding to your request. We aim to respond within the time limits set out in data protection law.

You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We would, however, welcome the opportunity to address your concerns directly first.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any updated version will apply to all Waste Disposal Dulwich customers and service users in our area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.